About Heather McPhaul

Creator of AgingGal.com. When I'm not fretting about getting older, I am acting on TV shows and writing books.

How to Handle Rejection

In reviews (that can be forever found on Amazon and Goodreads), my writing has been called “banal,” “HORRENDOUS,” and “Depressing.” Goody…

I’ve auditioned for roles and been gawked at by casting directors like I have a third eye. I’ve booked parts and been directed to “Do it the way you did in the audition.” Fun times…

stay-classy-san-diegoJust last week, I was fired by my agent without a word. I only found out by looking myself up on ActorsAccess.com and seeing I no longer had representation. Classy…

But as Elaine Stritch sings, “I’m still here!”

So in this business of show (and in life in general), how does one learn to handle rejection…and not give (much of) a damn? These are my tips:

First, I get pissed (after the initial hurt stops pummeling my gut). This is helpful because anger is active. It gets me out of my “victim” state. Take, for example, my ex-agent. Instead of being embarrassed that her biggest clients are the Hollywood turds known as Edward Furlong and Sean Young, I can now rejoice that I am no longer connected to any of them (six degrees or not). And I can also relish the fact that the agent and those “celebrities” deserve each other. Sayonara, suckers.1295470552919_8185012

Second, I realize that everyone, and I truly mean everyone, is dealt a blow at times. (Think Jennifer Aniston was thrilled at being dumped by Brad Pitt? Or Sandra Bullock loved going from being an Oscar winner one night to a cheated-on spouse the next? Or that Glenn Close has to watch Meryl Streep win award after award without ever sharing the wealth?) Schadenfreude is alive and well in Hollywood… and in the rest of the world. And, frankly, that’s okay.  It reminds us that we’re all, more or less, in the same boat — it’s called Life.

Third, I’ve learned not to take rejection personally. I was once fired by a producer with the admonishment that “It’s not personal. It’s business.” Yeah, right, I thought. But you know what? I do believe that he thought that. So why shouldn’t I as well?

Fourth, I act as if there is such a thing as karma. Who knows, maybe there is, maybe there isn’t. But I like these words of wisdom: Forgive others, not because they deserve forgiveness, but because you deserve peace.37056_379393482173553_1322699089_n

Fifth, I don’t expect whoever “rejected” me to change his or her mind. Move on. I mean it. (This is me talking to myself as much as I’m talking to you, “MOVE the ef ON.”) And realize, hey, the breakup is probably for the best anyway. Whatever the relationship, don’t you deserve someone who wants you?

Lastly, I try to consciously recognize what I do have and what I can be grateful for. I am not rich, but I am loved by a wonderful partner. I am not famous, but I have a dog who thinks I’m a rock star. I may not live among the stars, but I’ve been able to touch the sky a few times. All in all, I’m a pretty lucky Aging Gal.

 

 

 

Monkeys and Marathons, Oh My

This past weekend, Bitty and I went to Solvang for the Santa Barbara Wine Country Half Marathon. Bitty ran the half marathon, I drank the wine.

Bitty post-race eating some of Solvang's famous Danish Aebleskivers

Bitty post-race eating some of Solvang’s famous Danish Aebleskivers

Our friends Gretchen and Steve went also. Gretchen ran while Steve watched with me and their… child.

Steve and his son, Kumba

Steve and his son, Kumba

Rafiki, the cartoon version of a mandrill, in The Lion King

Rafiki, the cartoon version of a mandrill, in The Lion King

While some might argue that Kumba looks like Steve, he is a mandrill monkey (like Rafiki in “The Lion King”). Steve runs Saving Wildlife International, which is dedicated to helping people develop an awareness of and commitment to nature. Plus, he’s got a LOT of cool wild animals.

Kumba's only two years old, so he's got a lot of growing to do. Oh, my...

Kumba’s only two years old, so he’s got a lot of growing to do. Oh, my…

Saving Wildlife International is a non-profit organization so please check out the website at www.wildswi.org and witness Steve’s other children and all the good he does.

No Budget Film

You’ve heard of low budget movies, indie films, and even underground flicks. Well, a couple of years ago, a few friends and I started making our short little “no budget” film. Our crew equaled the number in our cast — four. Craft services consisted of Starbucks to go and Pringles. And yours truly was writer, actress, and gopher.

Now I’d like to invite you to our movie premiere. No fashion accessory is necessary. Just click on the link and enjoy our 16:30 minute film.

Everything’s Bigger in Texas

You know the saying “Everything’s Bigger in Texas”? Hyperbole? I think not. These pics from my recent trip to Texas prove it.

With the Buddy Holly statue in Lubbock, TX

With the Buddy Holly statue in Lubbock, TX

With my brother-in-law and the big Golden Tornado Cheerleader in Lamesa, TX

With my brother-in-law and the big Golden Tornado Cheerleader in Lamesa, TX

The mascot at the Chicken Fried Steak Festival in Lamesa, TX

The mascot at the Chicken Fried Steak Festival in Lamesa, TX

Even the tractors are bigger. At least it makes me feel petite...

Even the tractors are bigger. At least it makes me feel petite…

Channeling my five-year-old boy and driving off in my new truck...

Channeling my five-year-old boy and driving off in my new truck…

Skyfall (or How I’m Not Even Close to Being James Bond)

Sunday afternoon I finally did it.

What I’d wanted to do all my life.

What I’d said I’d do for the last twenty years.

I jumped from an airplane.

With a parachute.

And a big guy on my back. (No, I’m not changing teams; it was a tandem skydive.)

And despite my fears and curses (the entire fall was one very long curse word), I am grateful that I lived to show you this video:


Geronimoooooo!

Shield Me from that Giant Ball of Fire

I was born with a third eye.

Okay, not really.

But, as I’ve written before, I have always needed some form of vision correction. From Coke bottle lenses to contact lenses to Lasik surgery to progressive glasses, I’ve lived through every trend in eye wear since 1962.

Rock your sunglasses like me and Gaga

Rock your sunglasses like me and Gaga

Now I’ve found Solar Shield shades. My current pair of glasses, a retro pair of tri-focal Ray Bans actually make me look (and feel) hip and cute (shocking, I know). The only problem was wearing them in the bright Southern California sun. My eyes are quite sensitive to the rays from that giant ball of fire, but I didn’t want clip-on shades to wreck my frames.

That’s when I stumbled upon Solar Shield’s “fits over” sunglass collection. I ordered a pair of the Shades by Solar Shield, which are not only ultra lightweight and fit perfectly over my Ray Bans, but they block 100% of UV rays. Oh, and they also rock my image.

So if your eyes also need protecting from that giant ball of fire, and you want to look like a rock star (like me and Lady Gaga), then check out all the styles from Solar Shield.

I received a free sample of Dioptics Solar Shield sunglasses via Vibrant Nation’s Vibrant Influencer Network, but the opinions written here are purely my own.

My Traffic Sucks Worse than Yours

Last week, word came down from “on high” (whoever that is) that traffic in Los Angeles is the worst in America.

gomer-surpriseSurprise, surprise.

I am here to attest that the worst specific area for that worst traffic is in Hollywood during afternoon rush hour.

After leaving a commercial audition the other day the only way to get home was to travel through Hollywood. To drive 1.7 miles, it took me… wait for it… forty minutes!

Now while the traffic sucked, the weather was beautiful. So what did I do while literally sitting in the most iconic (if congested) part of America? I rolled down the window and took pictures, of course.

Hollywood Traffic 002

Above is the mural “Portrait of Hollywood” painted on the auditorium wall of Hollywood High School. Famous alums include such Golden Age stars as Judy Garland, Mickey Rooney, Carole Lombard, Lana Turner, and Lon Chaney, Jr. up to more recent stars like Carol Burnett, Lawrence Fishburne, John Ritter, Valerie Bertinelli, and Sarah Jessica Parker.

Hollywood Traffic 005

Next up on our tour through traffic is the Hollywood Museum, which is housed in the historic old Max Factor building. AgingGalThis is where Max Factor, Hollywood’s Makeup King, helped beautify such stars as Joan Crawford, Bette Davis, Katharine Hepburn, Jean Harlow, and Marilyn Monroe. Needless to say, Mr. Factor never got his hands on me.

At the corner of Hollywood and Highland, this giant billboard of Sophia Vergara drinking a Pepsi makes me want a soda… and an appointment with her plastic surgeon.

Hollywood Traffic 003

This vision of the Hollywood United Methodist church at the corner of Highland and Franklin is like a mirage in a desert. The freeway is now so close, yet still so far away. Jesus, give me strength!

Hollywood Traffic 007

And then, like a starving man spotting an In ‘N Out cheeseburger, I see it… The freeway…

Hollywood Traffic 008

Remember when I said it took me forty minutes to go fewer than two miles? Well, the good news is that by the time I do get on the 101, it takes me only thirty minutes to go thirty-five miles.

And that, class, is a lesson in the unpredictability of Los Angeles traffic.

Dismissed.

 

 

 

Fire in the Hole: A Year in the Life of the World’s Sorriest Stuntwoman

This week I’m pulling out an excerpt of my award-winning memoir, Fire in the Hole: A Year in the Life of the World’s Sorriest Stuntwoman. (Yes, I was too lazy to write something new.)

I wrote this under the pseudonym of Colleen Kelli, but it is definitely written by yours truly (Aging Gal). I hope you enjoy this story of my audition at a small western theme park after I moved from Los Angeles, where I had acted on several television programs, to Albuquerque. It is certainly a fish-out-of-water tale. For those wanting to read the entire book, you may order it on Amazon or Barnes & Noble. If you would like an autographed copy, please email me at HeatherMcPhaul@aol.com. Enjoy!

FITH DownloadPossessing the naiveté of one who’s been isolated in the theatre, I arrive expecting the auditions to be held inside on a proscenium stage with maybe some coffee served on the side.  But Gunsmoke Gulch is aptly named.  It’s a makeshift Western town made up of retail stores and restaurants and of course the stunt show set, all of which surrounds an actual dusty trail.  And it is in the dirt of the stunt show set where the auditions are held this blindingly bright desert morning.  The gesture of free coffee would be nice, but impossible to drink as the heat is 100-plus degrees and climbing, a typical Fahrenheit in New Mexico summers.

I arrive early and am greeted by Marshal Dillon.  He is a jolly fellow, and he and I chat easily about life at Gunsmoke Gulch and at its sole competitor in town, Old Albuquerque Studios.  Dillon worked at Old Albuquerque for many years as, he points out, did many of the employees of Gunsmoke Gulch.

My fellow auditioners meander in slowly, sporadically interrupting Dillon’s tales of the New Old West in Albuquerque.  Among the others auditioning is a man I call Elvis because he sports not only the King’s pompadour from the 1950’s, but also his gut from the 70’s.  Then there’s Tae Bo Girl and Soccer Girl.  Both girls acknowledge being “into” their relative sports.  They are barely out of high school with the rock hard bodies to prove it.  I am less than fond of them.  And, finally, there’s Jungle Boy.  Jungle Boy moves like a chimpanzee and looks as if he’s been raised by wolves.  He is so frenetic to perform stunts that bits of foam ooze from the corners of his mouth.  I don’t get too close to Jungle Boy in case he’s not up to date on his rabies shot.

It is forty-five minutes past our call time when our potential future boss, Stunt Coordinator Doyle, hurries onto the dusty trail waving the reason for his delay: our freshly Xeroxed job applications.

We each take an application to fill out.  One of the questions asks us to “Write a little story about yourself and why you want to work here.”  The word “optional” follows in parentheses.  I take the option and write, “Once upon a time there was a girl who worked in Hollywood.  She was happy there until the big, bad Hollywood bosses clasped the chains on her ankles and said, ‘Give us your life, your liberty, your first born; in other words, we own you 24/7 forever and ever, amen.’  That’s when she decided to make a move to Albuquerque, where the air is particulate-free.  She saw an ad in the Weekly for paid acting work.  It was a dream come true and, hopefully, she will live happily ever after.”

I finish writing and realize everyone is staring at me; I am the last one done. I hand in my application, and we are all given monologues from which to do a cold reading. Mine is Sally Bowles, a character most folks know from the movie musical Cabaret, only my monologue is from the non-musical stage play, I Am a Camera. Sally Bowles? Shouldn’t I be reading Miss Kitty from Gunsmoke? Barbara Stanwyck from Big Valley? What does Nazi-era Sally Bowles have to do with a Western town? To top it off, Sally Bowles is described in the preface to the monologue as “girlish.” I am thirty-six years old and trying not to trip in the dunes of these dusty trails.

I perform the monologue, recalling my words to Doyle, “Just so you know my background, I am an actress, not a stuntwoman, and I recently moved here from L.A.”  That’s Los Angeles to you, little man, Hollywood, the big time.  Yuck.  How arrogant.  Sometimes I make myself want to puke.  Right now, for one.  Because as I perform my monologue, I cannot finesse the movements of my body in this sand trap.  I over-exaggerate; I am quite bad by Hollywood standards.  No, that’s too kind.  I stink. I haven’t been this embarrassed about an audition since I was asked to sing a show tune for the casting directors of a variety show in New York.  I didn’t have a show tune in my repertoire.  I didn’t even sing.  And no one had mentioned singing a show tune until I arrived on the stage.  So I thought on my feet.  And belted out:

Let me tell you a little story ‘bout a man named Jed…

I sang the entire theme from The Beverly Hillbillies for this small theatre full of strangers—casting people, directors, producers, god knows who.  When I finished, I looked out to gauge my audience.  Not one person cracked a smile.  No giggle, no nothing.  Silence.  A sterile “Thank you” to dismiss me and my hillbilly silliness.  Excuse me, I felt like saying, it wasn’t like I was auditioning for the Metropolitan Opera, it was just some stupid street fair.  But underneath it all, I was mortified I had so misjudged the situation.  Much like now.

I’m an actress from Hollywood, dear boy.  Which is why I’m auditioning at a theme park in Albuquerque, New Mexico.

TDT SetI do my best to save face.  I jog off after my monologue, appearing to be full of youthful energy, hoping they don’t notice the gulps of air I have to take to keep from passing out before arriving at what better not be just a mirage of a water fountain sitting beyond the set.

I guzzle a couple of gallons, then seek shelter in the shade.  I steer clear of Elvis and Jungle Boy, and gawk at Tae Bo and Soccer who are practicing kick-boxing and yoga in the beating sun.  Soccer contorts her body into a pretzel and I visibly wince.

“How’d your monologue go?”

I jump, startled by the hulking fellow with long hair and a goatee who stops me.

“Sorry.  Didn’t mean to scare you,” he says.

“No, it’s okay,” I say.  “My monologue went well, I think.  Fine.  No, not great.  Not really my best work.  I stunk actually.”

“It’s been forever since I’ve acted,” he says.

“What have you done?” I ask.

“Oh, I got my master’s in theatre a few years ago,” he says.  “But I’ve been teaching since then.”

“Theatre?”

“English.  Math.  Science.  Tutoring, actually.”

“Oh.”

“What about you?” he asks me.

“I just moved here from L.A.,” I say.

“Well, then, you should have a good shot at this,” he says.

“Oh, I don’t know,” I say.  I pretend to be modest, but the truth is I suck up his compliment like it’s a scoop of Baskin-Robbins.

“My name’s Ed Spivey,” he says.

“Colleen.”

Ed looks like a cross between ZZ Top—long hair, beard, and moustache, and Captain Kangaroo—big and jovial with kind, smiling eyes.

 

After everyone has finished his or her monologue, Doyle calls us all together.  Me, Ed, Elvis, Jungle Boy, Ed, Soccer and Tae Bo.  And the latest addition to our little group of Old West wannabes—the Broadway star.  Broadway shows up an hour and a half into the audition with her infant child, her “old man” (an elderly gent, but I don’t know if she means he is her father or her husband), and a continually lit cigarette.  Broadway is not much older than me with a touch of trailer trash about her.  I hear her claims of dancing in numerous Broadway shows, yet I am skeptical.

“It’s time for stunts,” Doyle announces.  “Does anyone need knee pads?”

I raise my hand.  I am the only one to raise my hand.  Although I have full range of movement, my knee injury is still less than a month old and the scar fire engine red.  I pick out the cleanest pair of knee pads which are still filthier than anything I have ever considered putting on my body, including the time after high school P.E. that the seniors forced us freshman to wear their sweat-soaked bras as superhero masks.  The knee pads are, in fact, so yellowed and sour that I have to remind myself I cannot catch a venereal disease from wearing sporting equipment.

Then Doyle says he’s adding a stunt to today’s audition.  He wants everyone to climb the unsteady obstacle course of boxes up to the roof of the Old West hotel, hurdle the balcony railing first on one side then on the other, and scurry down the wall blindly feeling for the 2×4 footholds that are made for the leg reach of an NBA player.  Jungle Boy soars through this stunt, a blur flying up and over the building.  Tae Bo and Soccer perform like Olympians.  Even Elvis swiftly climbs his way across the course. But Broadway and I…we are the last to drag ourselves through this hellacious trapeze.  Broadway is too busy smoking her cigarette to notice how much slower we are than everyone else including Ed and his Captain Kangaroo body.

“You’ve done Broadway?” I ask, dodging her second-hand smoke.

“Yeah, you name it,” she says, exhaling smoke in my face.  “Cats, Chorus Line, Cinderella.”  She stomps her cig out on the balcony, and two steps later, lights up again.

I watch from above as Broadway strains to straddle the railing then blindly flails her tippy-toe to feel for the first foothold, her cigarette dangling from her lips.  Marshal Dillon is down below to provide support, both physical and mental.  For his efforts, he is showered with Broadway’s cigarette ashes.

“Hold on there, pardner,” he calls out to my counterpart in couch potato-ality.  “Give me yer hand ‘n I’ll hep ya down.  Easy now.”

I watch Broadway’s tentativeness and think, you were a dancer on Broadway?  You can’t even get your fat ass off this roof.

Then it’s my turn.

I strain to straddle the railing and blindly flail my tippy-toe to feel for the first foothold.

“I got ya, pardner.  Give me yer hand,” Marshal Dillon hollers.  The worst thing is—worse than being no more agile than Broadway—is that Tae Bo is now breathing down my collar.  Doyle has instructed everybody to go a second round on Break-Your-Neck Balcony Bingo.

“Jest set yer foot down rit there,” Dillon tells me.  I can’t see a thing, including where “rit there” is.  My right foot lands on the top foothold.  Only seven more feet to go.  I swing my left foot over the railing, and my fingernails drain of blood as they struggle to grip nothing.  It’s like an Old West rock-climbing wall.  My left foot waves wildly, tentatively testing the air for a place to perch.

“It’s rit here,” Dillon says, evading the kicks of my Nike until he can nab my extremity and land it on the 2×4.  From there, I leap into Dillon’s arms, grateful to be on steady ground and appalled that I must feed myself right back into this torture chamber.  Before I can even release myself from Dillon’s grasp, Tae Bo has jogged past me, nary a sweat bead on her body.

After we have all completed the second round, Doyle says, “Now I’d like everybody to show me their shoulder rolls.”  Unless that’s a cousin to the pizza roll, I have no idea what he’s talking about.TDT Wagon 1

“I want everyone to roll in the pit, leading with their shoulder and landing on their feet.  Like this.”  And Doyle demonstrates what looks like a fast somersault that catapults him to his feet.

Aha, a somersault.  Something for us civilians.

When it comes my turn, I lacquer on my actress smile and throw myself into a fast somersault, hurling my body head over feet into what we are promised is the soft dug-up dirt of the pit.  I don’t land on my feet.  I don’t even land on my butt.  I land on my neck and lay flat-out in the dirt of the pit.  I realize I have been lied to.  The pit is not soft unless compared to, oh, say, a bed of nails.  For a nanosecond, animated Disney birdies circle my head.  Then I remember I am an actor!  I am a performer!  I drag myself to my feet and jog to the back of the line where this time we get the privilege of “gathering air.”  In layman’s terms that means launching our bodies into the air before landing on what I later learn is really only sand-covered asphalt.  Doyle was right.  These are no somersaults.

“I wanna see each of you take a reaction to a punch,” Doyle says, eliciting the aid of one of his stunt elves.  “Like this,” he continues, and the elf decks him.  Doyle’s head spins 180 degrees and he flops to the ground with all the animation of Wile E. Coyote.  “Now it’s your turn.”

Doyle and the stunt elf don’t actually hit me, or Elvis, or Broadway (although I’d want to hit her), they just slap one hand to the other in front of my face.  When I hear the slap, I am to drop to the ground with exaggerated effect.  I attempt the agility of Wile E. Coyote and achieve the befuddlement of Elmer Fudd.

“Again, Colleen,” Doyle coaches.  “Whip your head around first and then your body follows.”

He slaps.  I whip.  I fall.  In my mind I move so fast, I am certain I have become a cartoon character myself.

“You still need to take more of a reaction,” Doyle says.  I smile, positive I have whiplash.  I say a prayer he doesn’t make me do it a third time.  He doesn’t.

“All right,” Doyle says.  “Let me hear your best cowboy yell.  Colleen, you go first.”

I panic.  I don’t have a cowboy yell.  Stella Adler didn’t teach me a cowboy yell.

“Le-de-o-de-le-de-o-de-lo!”  Looks of confusion from Doyle, Tae Bo, and Elvis.  I gulp with embarrassment.  “That’s a yodel, isn’t it?”

“Yes,” Doyle says.  “We’ll come back to you.”

My second cowboy yell is much better, mostly because I get to listen to everyone else and imitate them.  “Whhhhooooooooooooeeee!”

“Good,” Doyle says.

“Yeah,” I say.  “It helps to think Marshall Dillon instead of Heidi.”

“Well, that’s it,” Doyle says to the group.  “I’ll call and let you all know.”

“We have to go?” I ask as everyone, all my new friends, drift away.  I hang for a bit and watch Doyle and his elf.  I notice they don’t talk to Marshal Dillon.  Why? I wonder.  Aren’t they all stuntmen?

I look up and spot Broadway walking my way, wanting to talk.  I pretend not to see her and bolt to my car.

 

My body is literally shaking on the drive home, it has not had such a work-out in…ever.

I amble into the house, a bow-legged cowpoke after four hours of stunt auditioning.  My throat is dusty and sore; my head aches from the sun; and grains of Gunsmoke Gulch fill my ears, eyes, nose, mouth…and underwear.  When I remove my panties, a fistful of granules fall to the tile floor.  I sweep up the scattered particles of sand.  I shower and chug two beers.  I eat dinner and down a Vicodin.  I fall into bed and sleep like a rock.

 

TDT Wagon 2The next day I move like Frankenstein.  My head only turns in one direction, and I’m still blowing sand out of my sinus cavities and digging dirt out from under my fingernails.  Yet I have to laugh over my experience.  I was a stuntwoman for a day.  There’s no way in hell Doyle will hire me over Tae Bo and Soccer.  And, frankly, that’s fine.  Let the nubile 20-year-olds have their stupid stunt work.

Spring Has Sprung

While much of the rest of the country is cursing (and some even suing) that dingle-brained little gopher Punxsutawney Phil for his off-the-charts erroneous early forecast for Spring this year, in Los Angeles it’s (don’t hate me)… gorgeous.

This past weekend, Bitty and I went to see a show downtown (the fabulous Tracie Bennett playing an end-of-her life Judy Garland in End of the Rainbow). And then we went to eat at our favorite steakhouse, Nick ‘n Stef’s.

Because in Southern California it really is spring (kind of always is), we walked around downtown en route to dinner. The cherry blossoms were in bloom and the Disney Hall was as beautiful as ever…

Downtown LA 3-23-13 005

Downtown LA 3-23-13 003

Downtown LA 3-23-13 002

And then we arrived at the restaurant. The only thing to make an Aging Gal (or Guy) happier than a beautiful spring Saturday night? BEEF

Downtown LA 3-23-13 001

Gone Postal

If “you are what you eat,” then is the U.S. Post Office what it delivers?

jabbaI would argue yes.

Then, these days, our good old USPS is mostly a pile of junk.

First of all let me admit, yes, I am ranting. Secondly, let me say that my ranting is all true.

Loyal readers know that I’m cleaning out much of the crap I have collected in my fifty years. So I’ve been selling a lot of this crap on eBay. Twice in the last two months packages containing items I’ve sold have been lost by the postal system. This morning, I brought this to the attention of my local post office.

Their response: ”What do you want us to do?” (Shrug)

I was flabbergasted. Again.

A couple of years ago, I went to the same local post office to ask that my mail be delivered before six o’clock in the evening. That time I was “assisted” by Jabba the Hut who spat at me that mail was always delivered by 5 PM. I timed it the next day. It was delivered at 5:32. Maybe I wasn’t exactly right, but neither was he.

usps_mail_we_careFinally, I’d like to mention the birthday card my parents sent me that never arrived and the two pieces of holiday mail that were delivered in a plastic baggy that read:

WE CARE

Dear Postal Customer:

We sincerely regret the damage to your mail during handling by the Postal Service. We hope this incident did not inconvenience you. We realize that your mail is important to you and that you have every right to expect it to be delivered in good condition.

Although every effort is made to prevent damage to the mail, occasionally this will occur because of the great volume handled and the rapid processing methods which must be employed to assure the most expeditious distribution possible.

We hope you understand. We assure you that we are constantly striving to improve our processing methods in order that even a rare occurrence may be eliminated.

Please accept our apologies.

Sincerely,

Your Postmaster

One letter was shredded so that I couldn’t read the contents or even the address. The other was a family photo that had a tire imprint over it.

Funny, though, all the of junk mail always seems to arrive intact. It’s enough to make me go postal.